Fans can text PARKHELP to 69050 with their seat location and concern to ScottsMiracle-Gro Field personnel. The sender will receive a response and Event Staff will respond to the seating section. Texting instructions can be seen on the scoreboard and fascia screens around the Park. Standard texting and data rates will apply.
Alcohol Management at MAPFRE Stadium does not currently conducted TEAM Training.
Our Experience Team plays a vital role when it comes to creating a clean, safe, and enjoyable experience for our fans and guests. As the first point of contact for guest requests and needs, courteous hospitality must be exhibited at all times. Event Staff are encouraged to be proactive in every area while demonstrating a professional manner.
All Experience Team members, including Ushers and Greeters, are responsible for providing exceptional customer service at MAPFRE Stadium by making every effort to ensure a positive guest experience. The Experience Team serves an essential function by hosting guests visiting the stadium and by utilizing an ever-growing knowledge of our facility and events.