Calgary Flames

Alcohol Service Policies:

Cut-off Policies:

Report Inappropriate Fan Behavior or Request Assistance:

• In Case of an Emergency, Contact Guest Services at (403) 777-2190 with your section, row, and Seat location and detail the issue
• Complaints regarding the provision of services to patrons should be directed to the Guest Services location at Section 226 on the main concourse or the Concierge Desk on The level.
• Alternately, you can e-mail our Customer Service Department at customerservice@calgaryflames.com. Pre-paid postage Customer Comment Cards are also located at various stations throughout the building.

Tailgating Policies:

Text Messaging System:

Alcohol management training at the Scotiabank Saddledome is not currently conducted by TEAM Coalition.

The Calgary Flames offer fans the Budweiser Good Sport Designated Driver program at all Flames games at Scotiabank Saddledome.

Budweiser Good Sport encourages fans to volunteer as designated drivers to and from the arena. At every Calgary Flames home game, Budweiser and the Flames will host a booth where designated drivers can sign a pledge stating they will refrain from drinking during the game and will provide a safe ride home to their companions. In return for signing the Good Sport pledge, designated drivers will receive a free coupon for a soft drink and will be entered into a draw to win a Good Sport gift package.

Designated Driver Program Totals:

Fan courtesy is an important element of enjoyment at the Scotiabank Saddledome and we request all guests be respectful of others around them. Any guest who interferes with the enjoyment of another individual during an event is subject to ejection from the building. During performances, we ask all guests to remain seated for the duration of the performance or until an appropriate break occurs. Depending on the demographics of some events (such as concerts), standing may be accepted as normal protocol. Guests are permitted to stand if the majority of the audience is doing the same. Some entertainers will instruct the Scotiabank Saddledome staff not to ask anyone to sit down during their performance. Standing on seats or any other building structure is not permitted and may result in ejection from the building.

Unacceptable behaviours include, but are not limited to, the following:

• Standing on chairs
• Drunk and disorderly conduct
• Fighting or challenging others to fight
• “Mooning” or exposing private body parts
• Interference with or delay of the game / event
• Violations of the Scotiabank Saddledome event policies
• Violation of the local, provincial or federal laws and statutes
• Igniting and display of flames, i.e. lighters / matches, in the facility bowl
• Attempting to enter the field of play or stage without permission
• Throwing, discharging or launching any liquid substance
• Willfully and maliciously disturbing another patron / employee with loud and unreasonable noise
• Using profanity and/or offensive words which may provoke a violent attack from others
• Use of abusive, profane or threatening language to the staff
• Taunting or using offensive language against the players, referees or performers
• Smoking in a non-smoking area

To enforce these policies, ushering and security personnel are located throughout the building during all events. Those who observe other patrons violating these policies should report the incident to the nearest building representative.

The Scotiabank Saddledome has the right to address inappropriate behavior and failure to do so may result in eviction. Ejected patrons will not receive a refund for their tickets or be compensated in any way for their loss.

Whistle Policy:

As a courtesy to your fellow ticketholders during Calgary Flames and Calgary Hitmen games, we ask that you do not walk around in the seating area until there is a stoppage in play.